Privacy Policy

This Privacy Policy applies to airconditioningsouthport.com.au (this website), operated by Air Conditioning Southport. Air Conditioning Southport operates under a parent business that is fully licensed, insured and ARC-certified, holding Lic #83326 and ARC #L160535. This policy applies to this website only and describes how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using this website, you agree to the collection and use of information as described in this policy. This policy covers the airconditioningsouthport.com.au website only, including its contact form, and does not extend to any other website or offline interaction you may have with the business, such as a phone call once you have engaged us for work. If you have any questions, contact us using the details at the end of this page.

We collect different types of information depending on how you interact with this website.

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and message details, from the contact form fields
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms, if you arrived via a paid ad

We use the information we collect for specific, limited purposes:

• To respond to your contact form submission or phone call
• To book and complete air conditioning work for your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, using Google Analytics
• To attribute marketing channels, using call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We only share data with the services this website actually uses to operate and improve:

• Cloudflare: hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global edge network. See Cloudflare's privacy policy.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processing occurs in the United States. See Google's privacy policy.
• Our call tracking provider: tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead-management system: receives contact form submissions so we can respond to your enquiry.

We do not share your information with any other third party for marketing or advertising purposes, and we do not sell your personal information to any third party under any circumstances. Where a service listed above processes data outside Australia, that provider is contractually and legally required to handle your information securely under its own privacy policy and applicable data protection laws.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how visitors use the site so we can improve it. You can disable cookies in your browser settings at any time, though some features of the website may not work as intended if you do. Most browsers provide instructions for managing or disabling cookies in their help or settings menu.

We retain personal information only as long as necessary for the purposes described above, or as required by law:

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics' default retention period, currently 14 months
• Call recordings (if any): retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access: you can ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us using the details at the end of this page. We will respond to your request within a reasonable time, and we may need to verify your identity before we can act on it, to protect your information from being accessed by someone else.

We take reasonable measures to protect your personal information, including HTTPS encryption, secured infrastructure via Cloudflare, and access controls on our lead management system. Access to customer and enquiry data is limited to team members who need it to respond to your enquiry or complete your job. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to us, but we take data protection seriously and review our practices from time to time.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes a child has submitted personal information to us, please contact us using the details below and we will remove it.

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Southport
• Operating under: Parent business identity, fully licensed, insured and ARC-certified, Lic #83326, ARC #L160535
• Phone: (07) 5661 9514
• Website: airconditioningsouthport.com.au

For privacy queries, please call us or use the contact form on this website.